HELPDESK FOR BUSINESS
01 / TRACK CONVERSATIONS
Never lose track of your customer tickets . Prioritize, Categorize and assign tickets based on defined rules
02 / SUPPORT ALL CHANNELS
Single platform to manage all your tickets and communications coming from multiple channels
03 / ENHANCE PRODUCTIVITY
Enhance your team productivity through automation. Define rules and do smart ticket dispatch, intelligent assignments and get real time notifications
04 / MEASURE EFFICIENCY
Measure and Improve Efficiency of your team by identifying the problem and planning improvements based on performance metrics from the platform
05 / DATA
SECURITY
Data security is key for business. Enterprise grade security with SSL certificate, user and access management
06 / APIs FOR INTEGRATION
Platform is build on 3 level architecture . Middle layer has ready RESTFUL APIs to accommodate quick and easy integration with 3rd party systems
FEATURES
Features to make your service desk more smart, intelligent & actionable
Customer & Contact management
workflow Automation
Canned responses
Support renewal management
SLA & Escalation Management
Task Management
Group & Queue management
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Actionable reporting
Omni Channel ticket management
Ticket assignment rules
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Customer Unified view
Knowledge FAQs
Broadcast announcements
Auto email Notifications
Business Hours
Ready APIs for Integration
MEET NUEVADESK
OUR STORY
nuevadesk is led by most experience , analytical minds from customer experience background. Engineers, entrepreneurs, CX specialists team of engineers is passionate about harnessing the power of cutting edge tech to build the world’s most powerful customer engagement channel.
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Target is to create most memorable and happy customer memories
OUR MISSION
nuevadesk aims to deliver a seamless customer experience, unbeatable efficiencies and massive business impact through its innovative products
OUR TECHNOLOGY
Platform is build on three level architecture with latest cutting edge tech to make it fast, secure, robust and scalable