SMARTEST WAY TO MANAGE YOUR CUSTOMER EXPERIENCE

HELPDESK FOR BUSINESS

01 / TRACK CONVERSATIONS

Never lose track of your customer tickets . Prioritize, Categorize and assign tickets based on defined rules

02 / SUPPORT ALL CHANNELS

Single platform to manage all your tickets and communications coming from multiple channels

03 / ENHANCE PRODUCTIVITY

Enhance your team productivity through automation. Define rules and do smart ticket dispatch, intelligent assignments and get real time notifications

04 / MEASURE EFFICIENCY
05 / DATA
SECURITY
06 / APIs FOR INTEGRATION

Measure and Improve Efficiency of your team by identifying the problem and planning improvements based on performance metrics from the platform 

Data security is key for business. Enterprise grade security with SSL certificate, user and access management 

Platform is build on 3 level architecture . Middle layer has ready RESTFUL APIs to accommodate quick and easy integration with 3rd party systems 

 
 

FEATURES

Features to make your service desk more smart, intelligent & actionable

Customer & Contact management

workflow Automation

Canned responses

Support renewal management

SLA & Escalation Management

Task Management

Group & Queue management

Actionable reporting

Omni Channel ticket management

Ticket assignment rules

Customer Unified view

Knowledge FAQs

Broadcast announcements

Auto email Notifications

Business Hours 

Ready APIs for Integration

MEET NUEVADESK

OUR STORY

nuevadesk is led by most experience , analytical minds from customer experience background. Engineers, entrepreneurs, CX specialists team of engineers is passionate about harnessing the power of cutting edge tech to build the world’s most powerful customer engagement channel.

Target is to create most memorable and happy customer memories 

OUR MISSION

nuevadesk aims to deliver a seamless customer experience, unbeatable efficiencies and massive business impact through its innovative products

OUR TECHNOLOGY

Platform is build on three level architecture with latest cutting edge tech to make it fast, secure, robust and scalable

 

GET IN TOUCH

+91 99716 31031

 

REQUEST DEMO

Request a demo with our product consultant
 
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